For a long time I wanted to write an explanatory post, which stipulates in more detail what I mean by "guarantee".
The sledge, like any product that works, but not standing in the kitchen like a refrigerator, but in dynamics, has the ability to break unpredictably. Because it works together with other objects (solid and not very), people (neat and not very) and animals (obedient and not very).
So, it is specifically for my sledges.
Usually, a guarantee implies a period during which it is valid. I see a 5-year warranty period as appropriate, provided that the sledge which is bought from me, is new and it’s not from the secondary market.
1. All aluminum frame parts, plastic sledge’s parts, in case of damage, I change for free, as a rule. Except systematic identical breakdowns and deformations, which are difficult to attribute to accidental ones, or due to the manufacturer’s fault, that is, even if there is a frank collision with a tree or a concrete pillar, a cracked shield, a bent rack I will send for free, you must pay only the shipment.
This is not a charity, just such cases are so rare that I can take them to my account.
But if someone systematically nibbles the side handles and bends the lengths of the cargo area on the sledge (which indicates frequent overload in commercial rentals), then this is difficult to attribute to a warranty case.
2. I will also change the inverted brake caliper for free, however, I don’t know any precedents yet, it’s difficult to turn out my caliper.
3. Since 2014, there have been several cases of broken knobs - without a leather braid, the elastic element of the handle itself will also be sent for free.
4. Skids are the main and most expensive part. I change it for free in the event of an obvious defect that affects driving performance: stratification, large cracks. But the skid breaks when there is a strong collision occurs, when the exit from the turn is incorrect (when a heavy musher pulls jerkily the sledge’s handle back and critically bends the backs of the runners) - I can’t accept it as a guarantee case, in
this case the replacement will be paid.
But I want to note that my runners are quite reliable, break rarely, and replacing them will cost less than other manufacturers take, because I do not pay woodwork for their manufacture, but I do them myself, starting from the selection of ash lamellas and finishing with varnish.
I do not copy the “Dunler’s” runners due to its unreliability and unsuitability for really difficult tracks, I have different sledges and four different types of runners for them, and soon there will be six of them. Of course, it is unrealistic and unprofitable to establish a factory plastic coating for each type, therefore at the
moment, the runners are simply covered with Finnish polyurethane varnish. And to prolong the service of the runners, it is sometimes useful to renew the varnish coating.
In general, I think my warranty obligations are fully consistent with the requirements of the market. Sometimes, as a spectator, I go to the races and see my products of 14-15 years of manufacture that have not yet been repaired. This suggests me that in fact, I should not have much work under warranty.
Thanks to everyone who read, and I wish you success in the discovering of snowy tracks!
Sincerely, Roman Karev